*****

400+

Five-Star Reviews

11, 000 +

Letters Delivered

Preview

before ordering

THE MAGICAL DETAILS

Made for one child. Yours.

How It Works

Three Steps to Christmas Magic

One

Choose Their Letter

Pick the letter that fits your little one, family, or child starting to question the magic.

Two

Personalise It

Add their name, achievements, acts of kindness or the little details only Santa would know.

Three

Magic Arrives

Preview your letter before ordering, then we post it discreetly ready for the Christmas magic.

What Parents Are Saying

Nelle S.

"Absolutely beautiful and authentic looking letter. Very special, something that will be treasured forever. Came packaged very beautifully. Everything about it was magical."

Nelle S. Verified
Emily R.

"From the writing process on the website to the magical letter in your hand, this is a 10/10 experience that well exceeded expectations! Impossible to not return each year and keep this tradition!"

Emily R. Verified
Stephanie A.

"Thank you for bringing a little bit of magic into our family, and a new tradition for our son. I'm obsessed with these letters and cried reading it to our son. Cannot wait to continue this for years to come."

Stephanie A. Verified
Nicole D.

"Absolutely obsessed with our Santa letters. It brings so much joy to our household and the most beautiful keepsake."

Nicole D. Verified
Elyse F.

"Second year that Santa has delivered personalised letters and the quality is unmatched. Tash has created something entirely captivating that is beautiful, considered and magical, all in one small parcel. A huge highlight of the Christmas tradition that everyone needs to add."

Elyse F. Verified
Laura L.

"Beautiful! Absolutely gorgeous! Worth every penny."

Laura L. Verified

The Most Important Role of All

There's something truly magical about the way children see the world, full of wonder and possibility. They remind us of the true meaning of Christmas, a time for kindness, joy, and believing in something greater than ourselves. Believing in magic.

But as parents, you hold the most important role of all. It's through you that the magic of Christmas is passed down. A gift far more precious than anything wrapped in a box.

Each letter we send from The Mailroom is a piece of that magic, carefully crafted not of toys and games, but morals and values. These letters, straight from the North Pole, are more than just words on a page; they are your family's tradition. Heirlooms of love and kindness, and memories for your children that will be cherished for years to come.

And they arrive, just as they should, as if by magic.

~ Santa Claus

Read our guide to starting your own Santa letter tradition

Vintage-style portrait of Santa Claus holding a personalised Santa letter with a Christmas tree in the background.

Everything Parents Ask Us

Personalised letter from Santa Claus with a green envelope featuring stamps and a portrait of Santa.

What makes these different from other Santa letters?

Most Santa letters are printed templates with a name slotted in. Ours are completely different. Every letter is handcrafted on thick cotton stationery with a foil-stamped Santa monogram. The stories inside are about morals, values and the real magic of Christmas. Parents tell us their children read them over and over, and that they are the kind of thing you keep forever in a keepsake box.

How do personalised Santa letters work?

It's simple and takes about 3 minutes. When you choose your Santa letter, our letter builder walks you through it step by step. You'll add your child's name, a special achievement, and personal details that get woven into Santa's letter, so it reads like he's been watching over your child all year. You can preview the letter before you order, so you'll know exactly what they'll receive.

Can I preview the letter before I order?

Yes. Every letter from Santa can be previewed in our letter builder before you check out. As you add your child's name, achievements, and personal details, you'll see the exact letter Santa is writing to them, with the personalisation woven through the story.

What you see is what arrives to you to gift to your little ones!

Which Santa letter is right for my child?

Each letter has been created for a different kind of Christmas moment.

Our Individual Santa Letters are written for one child, mostly ages 5 to 11, and weave in their name, achievements and personal details. Our Family Letter is designed for siblings or families who would like one shared letter. First Christmas letters are made for babies in their first year, while toddler letters suit ages 1 to 4, when the magic is just beginning to make sense. Our Non-Believer Letter is for children starting to ask bigger questions about Santa.

If you would like complete control over the wording, our Write Your Own Letter lets you create a letter from Santa in your own words.

The letter builder will guide you through the available options so you can choose the one that feels right.

When will my letter arrive?

Your letter goes into production as soon as you order. We aim to ship within 14 days, depending on how busy the elves are. All letters are shipped from Victoria, Australia.

Do you ship internationally?

Yes. We deliver worldwide. International shipping starts from $15 AUD and is calculated at checkout. No matter where you are, Santa's letter will find its way to your door.

Can I check the letter before giving it to my child?

Yes and we have designed it this way on purpose. Each envelope comes with a wax seal stamped with Santa's monogram, resting on the flap so it looks every bit like a real letter from the North Pole. But the envelope isn't glued shut, so you can open it, read the letter first (many parents do and get quite emotional, it's part of the magic).

What if I'm ordering for more than one child?

We've thought of that! Each of our Individual Letters comes with four different wording templates, so siblings each receive a unique letter that feels completely personal to them. Simply add a separate letter to your cart for each child. If you'd prefer one letter that includes everyone, our Family Letter is perfect. It weaves all your children's names and details into one magical letter.

They Won't Be Little Forever.

Join 11,000+ families creating their letter before another Christmas slips away.


Begin Their LetterOr see which letter is right for your family